Frequently Asked Questions

Knot + Spool FAQ

WHAT SIZE ARE YOUR WREATHS?

Our wreaths come in large, medium and small sizes.  A large is approximately 27"-28" in diameter, a medium is approximately 21"-22" in diameter and a small is 17"-18" in diameter.  Each wreath is hand crafted so the sizes may vary a bit.

WHAT IS THE DEPTH OF YOUR WREATHS?

The depth of our wreaths also vary slightly.  A large is approximately five inches in depth and the medium and small are around four inches.  

MY ONLINE ORDER SAYS IT WAS DELIVERED, BUT I CAN'T FIND IT.  WHAT SHOULD I DO?

USPS ORDERS

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. If your order doesn’t come within the next couple business days, contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Determine who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will usually provide helpful information.

If the package still does not show up, please call USPS,1-(800) 275-8777, to file a claim. We cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! 

FEDEX 

If your package’s tracking status says it was delivered but you can’t find it, go to FedEx's tracking page, https://www.fedex.com/en-us/tracking.html and follow these steps:

  1. Enter your tracking number or reference number.
  2. Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.)
  3. Confirm that you’ve checked everywhere the package might have been left by clicking Yes.
  4. Enter your contact information, including your name, phone number, and email address (optional).
  5. Tell us your preferred method of contact—text or email—and confirm that it’s okay for us to contact you.
  6. Click Submit, and you’ll receive a case number assigned to your report.
  7. Click Done. FedEx will contact you as soon as possible to help locate your missing package.

If FedEx isn't able to resolve your situation, then reach out to hello@knotandspool with the FedEx's reply.

WHAT IS A RIBBON SET?

Our RIBBON SET™ is a meticulously crafted collection of high-quality ribbons, characterized by harmonized colors and textures. Each set contains up to 14 different ribbons. While some of our sets are thoughtfully designed to incorporate a bow, others stand beautifully on their own. These sets predominantly serve as elegant decorative elements for homes. A common application is embellishing a front door wreath with our RIBBON SET™, often reflecting the current season or an upcoming holiday. Notably, occasions like Halloween, Valentine's Day, and Christmas are peak periods for these ornamental highlights.

The versatility of our RIBBON SETS™ shines through in their diverse applications. They effortlessly elevate the aesthetics of various spaces, whether it's the mantel above a fireplace, the boughs of a Christmas tree, or even wrapped around candles and accentuating doors within a home.

At Knot + Spool, we take pride in having pioneered the design and production of these sets for over eight years. Our widespread acclaim in recent times has been significantly bolstered by strategic collaborations with esteemed social media influencers. Icons such as Rachel Parcel and Kat Kalani, as well as other influencers with vast followings, have championed the appeal and adaptability of our RIBBON SETS™ to a broad audience.

For those seeking a more extensive selection, any collection exceeding 14 ribbons is distinguished as our RIBBON BOUQUET™, another signature creation we're proud to have trademarked.

DO YOU DO COLLABORATIONS?

Yes! Please email Madeline at madeline@knotandspool.com.

WHAT IS THE STORY BEHIND YOUR NAME?

We frequently get asked if we are a knitting or speciality yarn store. While knots and spools have a lot to do with knitting, they also have plenty to do with ribbon (which we have a lot of!).  Knot comes from the knots we tie in bows and ribbon. Spool comes from the fact that we roll all of our ribbon on to spools. We thought they sounded good together and went with it!